FAQ - Andrew Ortiz Photography


WHEN IS PAYMENT DUE? For most sessions, a 50% deposit is required upon booking. The remainder of the payment can be paid after your session has finished. Cash, check and all major credit cards are accepted [Visa, MasterCard, American Express, Discover].

For weddings, a 30% deposit of the total cost is due in order to book me for your wedding collection.

WHAT IF SOMETHING COMES UP? I understand that things happen, so if you've already given me your booking fee, I will do my best to work with you to schedule the next available date. Otherwise, rescheduling is always an option but please note that my availability may have changed.

WHAT ABOUT BAD WEATHER? I haven't lived in Texas as long as some of my clients, but I know how unpredictable (and unforgiving) the weather can be. I do my best to be aware of the weekly forecast but if I foresee any issues, I will contact you as soon as possible to figure out a back-up plan. Light rain is not a problem, and often creates unique photos, so if my clients aren't opposed to light rain than said shoots can remain as planned.

SHOULD WE BRING ANYTHING? Just bring a smile. Since I like to work in "natural" environments, capturing candid moments, it is encouraged to bring anything that makes you feel comfortable. 

WHAT TO WEAR? Nothing TOO distracting! Keep it simple - solid colors with little to no branding. Matching is always a plus but what is most important to me is that my clients are COMFORTABLE. When you look good, you feel good. 

WHEN WILL MY PHOTOS BE DONE? Weddings aside, most collections will be ready and available within 5-7 days after your session.

PRINTS? Yes! All packages come with (2) 8x10 professional prints of your choosing. Additional print quantities and sizes are available at a discounted cost. Prints can be sent directly to you from my photo lab in discreet packaging, or we can arrange to meet or pick up from my home office. Please note, I always recommend my clients to print using my resources. I use trusted off-site professional photo labs that ensure color matching and correctness, among other professional color correction techniques. This is not something within the scope of your typical Shutterfly, Walgreens, CVS, Walmart, and is the reason I do not recommend photos be printed at such locations.

WHAT IF I REFER SOMEONE? I love referrals and prefer to grow my business with organic means like referrals. Whenever you refer someone and they successfully book with me, I will send you a $30 coupon to use on your next booking or print selection.

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